1. Acceptance of Terms
By downloading, installing or using the Netcorp EWD application, you agree to be bound by these Terms of Use. If you do not agree, you must not use the application.
2. Service Description
The Netcorp EWD is an NHVR-approved Electronic Work Diary application designed to assist heavy vehicle drivers in recording and managing their work and rest records in accordance with the Heavy Vehicle National Law.
3. User Obligations
Users are responsible for ensuring the accuracy and completeness of all records entered into the EWD. The EWD is a tool to assist with compliance — it does not replace the legal obligation of the driver to manage their own fatigue.
4. Privacy
Netcorp collects, stores and processes data in accordance with the Australian Privacy Act 1988 and our Privacy Policy. Location and work record data is stored securely on Australian servers.
5. Limitation of Liability
Netcorp provides the EWD application free of charge and to the maximum extent permitted by law, excludes all liability for any loss, damage or claim arising from the use of the application.
7. Support and Service Levels
Free product, best-effort support
The Netcorp EWD is provided to you free of charge. While Netcorp endeavours to assist users where reasonably practicable, no support service level agreement, response time commitment, or guaranteed assistance is offered, implied, or owed in connection with the application.
Self-service first
Most questions about installation, set-up, day-to-day use, and reporting are answered in the published support materials available at ewdfree.com/support, including the Driver Manual, Operator Manual, and Record Keeper Guide. Users are expected to consult these materials before contacting Netcorp.
Scope of support
When Netcorp does respond to support requests, support is limited to technical issues with the application — such as installation faults, sync failures, login errors, or app crashes. Netcorp does not provide:
- Training on how to use the application (refer to the Driver Manual and Operator Manual)
- Compliance advice or interpretation of fatigue regulations (refer to the NHVR)
- Operational consulting on fleet management, scheduling, or business processes
- Custom development, feature requests, or modifications
- Data recovery for records that have been deleted, lost, or corrupted on the user's device
- On-site assistance, in-person training, or scheduled support calls
Support is provided by email at ewd@netcorp.com.au during normal Australian business hours, Monday to Friday, excluding public holidays. No after-hours, weekend, or 24/7 support is offered.
What this means for compliance-critical use
The Netcorp EWD is a tool to assist with NHVR compliance. Drivers and operators remain solely responsible for their own fatigue management and compliance obligations under the Heavy Vehicle National Law, regardless of the availability or behaviour of the application. Users are advised to carry a paper Work Diary as a backup and to familiarise themselves with manual record-keeping procedures.
NHVR-mandated obligations
Nothing in this section limits Netcorp's obligations as an NHVR-approved EWD provider under the Heavy Vehicle (Fatigue Management) National Regulation. Netcorp will maintain the application's availability, data integrity, and regulatory compliance in accordance with the conditions of its NHVR approval. This Support and Service Levels section addresses end-user support obligations only.
No warranty of fitness
To the maximum extent permitted by law, Netcorp makes no warranty that the application will meet any specific user's requirements, will be uninterrupted, error-free, or that defects will be corrected within any particular timeframe. The application is provided "as is" and "as available".
Changes to this policy
Netcorp may update this Support and Service Levels policy at any time without notice. The version on this page at the time of your use of the application is the version that applies.
8. Contact
Questions about these terms? We aim to respond to all enquiries within 5 business days.
If you have questions about these terms or want to make a request, get in touch — we're fast.
Contact us