NHVR Approved · 4,000+ verified drivers · Updated July 2026Contact us →
Support · Help centre
Help, fast.
Manuals, FAQs, fact sheets, approved devices and a phone number that goes straight to a real Netcorp human.
Support commitment
What to expect from support.
The Netcorp EWD is free, and so is our support — but with one important difference from paid software: we don't promise response times.
Most answers live in the manuals below. Before reaching out, please check the Driver Manual, Operator Manual, or Record Keeper Guide for your role.
When you do need to get in touch, send us a message via the contact form and we'll get back to you when we reasonably can. We help with technical issues with the app — installations, sync issues, login problems, crashes. We don't provide training, compliance advice, or custom development.
If the app is down and you're driving, carry a paper Work Diary as a backup. Compliance is always your responsibility under the Heavy Vehicle National Law.
Filter by category or scroll the lot. Can't find what you need? Send us a message.
Getting started
Is the EWD really free?
Yes — free for drivers and free for operators, forever. No per-driver fees, no tiered plans, no setup costs. Netcorp funds it as part of our broader telematics business.
Getting started
How long does setup take?
Drivers: 5 minutes from app install to first shift. Operators: roughly 10 minutes through the registration wizard, assuming you have your ABN and Record Keeper details ready.
Getting started
Do I need to be a Netcorp telematics customer to use the EWD?
No. The EWD is a standalone product. You can run it alongside any TMS or telematics system you already use.
Compliance
Is the Netcorp EWD NHVR-approved?
Yes. We are an NHVR Approved Provider. Our approval covers Standard Hours, BFM and AFM rulesets.
Compliance
What's a Record Keeper and do I need one?
Under HVNL, every operator must nominate a Record Keeper — the person legally responsible for storing fatigue records for at least 3 years and producing them to the NHVR on request. It must be a real, named person with a real address.
Compliance
How long are records kept?
3 years minimum (the NHVR requirement). Older records are archived but recoverable on request.
Compliance
Can I switch from paper / another EWD without losing history?
Yes. On first login the app requests your past 28 days of work/rest from other approved providers using your licence and DOB. Older records can be imported manually or via CSV.
Driver app
What devices does the driver app run on?
iOS 12+ on iPhone XS and newer or recent iPads. Android 5+ on Samsung Galaxy S6 and newer (and most modern Samsung tablets) plus Google Pixel 5. Full list is in the Approved Devices section below.
Driver app
What happens if I lose signal?
The app keeps recording locally. As soon as you regain signal it syncs automatically. An orange "Communication Failure" warning appears so you know — you don't lose any data.
Driver app
Can two drivers share one device?
Yes — for two-up shifts. Only one driver can be logged in at a time, so each must log out for the other to record changes.
Driver app
Can I edit an entry after submitting the shift?
No. Once a shift is submitted, entries are locked. You can edit any time before submission, but every edit requires a comment explaining the change.
Operator portal
How do I add a fleet of drivers quickly?
Drivers → Import CSV. Download the template, fill in name, email, mobile, licence number and state, upload. Validation runs first — you fix any errors before commit.
Operator portal
Does the portal integrate with my TMS?
Yes — via REST API, webhooks, or scheduled CSV exports. API docs are under Settings → Developer.
Operator portal
How do I produce records for an NHVR audit?
Reports → NHVR Audit Pack → pick the date range and driver(s). The portal generates the exact PDF format the regulator asks for.
Privacy & data
Where is my data stored?
Your data is stored securely, encrypted at rest and in transit, under our ISO 27001-certified systems. We never sell or share fatigue data — full policy on the Privacy page.
Privacy & data
Can I delete my account?
Drivers: yes, any time from Profile. Operators: yes, but you must first export or transfer any records still inside the NHVR 3-year retention window.
From the Record Keeper Guide
A Record Keeper is responsible for:
If you're a transport operator managing multiple drivers' Fatigue Records, you will need to assign a “Record Keeper” in your Operator Account. Only an Operator Account can create a Record Keeper account in the Netcorp EWD system.
Inviting drivers to enable record visibility in the system
2
Managing drivers' EWD records with the platform
3
Managing driver's submitted EWD records
4
Alerts and reports related to the driver's EWD performance such as breaches and EWD record submissions
5
Ensuring that drivers are using devices approved for the Netcorp EWD platform.
Approved devices
Phones & tablets we've certified.
Until device-agnostic NHVR approval lands, these are the devices the Netcorp EWD app is approved on. If yours isn't here, give us a call — we may have it under test.
iOS
iPhone XS or newer
iPad Air (3rd gen, 2019+)
iPad (7th gen, 2019+)
iPad Mini (5th gen+)
iPad Pro (3rd gen+)
Android
Samsung Galaxy S6 or newer
Galaxy Note 8 or newer
Galaxy Z Flip
A-series · M-series
Galaxy Tab A / S / Active / E / J
Google Pixel 5
Netcorp – Topicon MDT865 (8")
Netcorp – Topicon MDT1065 (10")
Minimum requirements: iOS 12.0+ or Android 5+, GNSS module, active SIM with mobile data.