1. Introduction
Netcorp GPS Pty Ltd ("Netcorp", "we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your data when you use the Netcorp Electronic Work Diary (EWD) system.
Netcorp is an approved Electronic Work Diary provider under the National Heavy Vehicle Regulator (NHVR), and we operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What We Collect
We may collect the following types of information through the Netcorp EWD platform:
- Driver identification details (e.g., name, licence number, driver ID)
- Vehicle and trip data (e.g., vehicle registration, location, driving hours, rest breaks)
- Device usage information (e.g., app version, device ID, usage logs)
- Feedback or support communications with Netcorp
- AI assistant conversations — the messages you exchange with NAIVA, our automated support assistant on ewdfree.com
3. Why We Collect Your Information
We collect and use your information to:
- Deliver core EWD functionality and maintain NHVR compliance
- Improve driver safety and fatigue management
- Provide technical support and respond to user enquiries
- Monitor system usage and performance
- Comply with legal obligations and NHVR reporting requirements
Support conversations, including chats with our AI assistant, are reviewed by our team and used to improve the accuracy of automated support responses.
We do not use your personal information for direct marketing or unrelated purposes without your consent.
4. How We Store and Secure Your Data
EWD records — driver identification details, vehicle and trip data, and work and rest records — are stored securely, encrypted at rest and in transit, under our ISO 27001-certified systems.
AI assistant conversations are different: to generate responses, chat messages are processed by Anthropic in the United States, and support escalation emails are delivered via SendGrid, also in the United States. The assistant is designed not to request personal information, and we redact obvious personal identifiers before chat transcripts are stored.
In all cases we take all reasonable steps to protect your data from unauthorised access, misuse, loss, or disclosure.
5. Sharing of Information
We only share your information:
- With authorised parties such as fleet managers or NHVR officers, where appropriate and lawful
- When required by law or regulatory authority
- With your consent or at your direction
We do not sell or rent your personal information to third parties.
6. Access and Correction
You have the right to access the personal information we hold about you and request corrections if the data is inaccurate or out of date. To make a request, please contact our Privacy Officer (see contact details below).
7. Data Retention
Your data is retained only for as long as necessary to fulfil the purposes outlined in this policy and to comply with regulatory and legal obligations.
8. Contact Us
If you have any questions about this Privacy Policy or wish to make a privacy-related complaint, please contact:
We aim to respond to all enquiries within 5 business days.
If you have questions about this policy or want to make a privacy request, get in touch — we're fast.
Contact us