Register & Login
To register as an Operator with Netcorp EWD go to https://ewd.netcorp.com.au/ and click Sign Up. Once registered as an Operator enter your email and password to login.
Operators
Once logged in you will see the Operators page, it displays your Business Name, ABN, Driver count and creation date. In the Actions column you can edit your account details by clicking the pen icon or click the eye icon for a more detailed view including associated driver details.
Record Keepers
The Record Keepers page allows you to create accounts for your Record Keepers and displays all Record Keeper.
From this page existing record keeper accounts can be edited by pressing the pen icon or deleted by pressing the trash can button in the Actions column.
Create Record Keeper Account
Click Add Record Keeper and enter the record keepers full name, email and password. The email and password entered here will be used by the record keeper to login to the web portal.
Users
The Users page displays all user accounts created under the Operator.
Additional user accounts can be created to allow them access to the Operator account. User accounts can be edited by pressing the pen icon or deleted by pressing the trash can button in the Actions column
Rulesets
The Rulesets page displays all rulesets currently available to drivers. Rulesets are read only.
EWD Device Failures & Malfunctions
Storage Failure
If the device the Netcorp EWD app is installed on is running low on memory (<50MB of space remaining) a red warning will appear on the active shift screen above the timers stating "Critical Storage Usage".
To clear this message the user must free up space on the device by uninstalling unused apps or deleting unnecessary data so the EWD can continue to record work & rest entries. If they are unable to remove enough data to clear the warning message the driver should submit their shift immediately and switch to a written work diary for the remainder of their shift. You should also inform you that the device is running low on storage space as it will likely need to be upgraded in order to maintain a compliant electronic work diary.
Communication Failure
When the device the Netcorp EWP app is installed on loses network connectivity an orange warning will display on the active shift screen above the timers stating "Communication Failure"
This can be a normal occurrence in remote areas as the mobile network may not be accessible in all locations. The device can continue to be used and the warning will clear once it regains network connectivity.
If the device has not regained network connectivity for more than 24 hours the warning will change to red and display the words "Critical Communication Failure". The driver should attempt to connect the device to a network using WiFi if the device supports it. This will allow it to synchronise their current shift with the Netcorp EWD server. The device should be inspected to determine why it is unable to connect to the mobile network. Checking the SIM card is not damaged and is correctly inserted into the device's SIM card slot. If the device continues to fail to regain network connectivity the driver must either switch to a known working device with the Netcorp EWD installed, their last synchronised shift entries will automatically populate in the new device. Otherwise they must copy their work & rest entries into a written work diary and notify their Record Keeper as soon as possible so a replacement device can be arranged.
Display Failures
In the case where the device's display can no longer be used the driver may switch to a known working device with the Netcorp EWD installed. Providing the previous device was not suffering any communication failures the drivers' work & rest entries will re-synchronise on the new device and they will be logged out from the previous device. Alternatively they may switch to a written work diary until they are able to obtain a working device. The driver should inform their Record Keeper to report the issue with their device so a replacement can be arranged. You will also be able to view the drivers' last synchronised work & rest entries from the Netcorp EWD website so that the driver may copy them over to the written work diary.
Power Failures
If the driver's device loses power they should try connecting it to a suitable power source to recharge the device. If the device fails to regain charge the driver should either switch to a known working device with the Netcorp EWD app installed, their work & rest entries will re-synchronise upon login or use a written work diary. They should notify their Record Keeper of the device failure immediately so a replacement can be arranged. You will be able to view the drivers last synchronised work & rest entries from the Netcorp EWD website so that they may be copied into their written work diary.
Reporting Faults & Malfunctions
Faults and malfunctions should be reported to Netcorp via the website.
Click on "Report Issues" on the left side navigation bar.
Enter all relevant information into the text field and click "Submit" when done.
Alternatively faults and malfunctions can be reported to Netcorp Support by the methods provided below:
- Email: ewdfaults@netcorp.com.au
- Phone: 1300 722 127 (option 1), Mon-Fri 8am-5pm AEST
Reports of EWD faults and malfunctions should also be sent to the NHVR. They have a dedicated form on their website https://www.nhvr.gov.au/contact-us.
They can also be reached on:
- Email: info@nhvr.gov.au
- Phone: 13 64 87
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